For follow-on investigation or repair work once the immediate situation has been dealt with, contact Jake with the details of what happened and any information left by the emergency service or another engineer.
How Jake can help
- Follow-on gas leak tracing enquiries
- Repair enquiries for identified pipework issues
- Discussion of work after a supply has been isolated
Share the findings you already have
Explain whether the supply is currently isolated and provide the wording of any notice or report. Tell Jake whether the issue concerns installation pipework, an appliance or an area that has not yet been identified.
Do not reconnect an isolated supply or attempt to locate a leak by dismantling fittings. The next steps need to be assessed for the actual situation.
Plan access to the affected area
Pipework may pass through cupboards, floors or external areas. Describe what is accessible and any recent building work that could be relevant.
The extent of tracing, repair and making good cannot be assumed from an initial message. Jake will discuss what needs investigating and how further work will be agreed.
What to include in your enquiry
- Any emergency-service or engineer notice
- Whether gas has been isolated
- What is known about the affected pipework or appliance
- Property postcode and access information
Your questions answered
Can I report an active leak through the form?
No. Call the National Gas Emergency Service on 0800 111 999 immediately.
Can you reconnect a supply that has been turned off?
The reason for isolation must be assessed and the necessary work completed before any reconnection can be considered.
Do I need to know where the leak is?
No. Explain what has already been checked and share any findings, without carrying out your own investigation.
Further guidance: National Gas emergency contacts.
Based in Colne, with work arranged across the North West and Yorkshire service areas. Include your postcode so the location can be confirmed.